Roles and Responsibilities of Community Health Workers in Louisiana Medicaid Managed Care Organizations

Authors

Ashley Wennerstrom, LSU Health New Orleans School of MedicineFollow
Meredith Sugarman, Sugarman Research Group
Catherine G. Haywood, Louisiana Community Health Outreach Network
Dakshu Jindal, University of South Carolina
Gala true, LSU Health New Orleans

Document Type

Article

Publication Date

1-1-2024

Publication Title

Journal of Ambulatory Care Management

Abstract

We explored the roles of community health workers (CHWs) working in Medicaid Managed Care Organizations in Louisiana by conducting 10 interviews with CHWs, supervisors, and administrators. We identified 6 themes; CHWs' backgrounds and training; roles as they related to nationally recognized competencies; team integration; who CHWs serve and how members are identified; metrics for success; and the effects of COVID. CHWs are hired for their community connections. CHWs generally do not receive core competency training, and they focus primarily on improving individual-level health outcomes. Administrators and supervisors may need training and support on CHW competencies, supervision, and using common evaluation indicators.

First Page

22

Last Page

32

PubMed ID

37994511

Volume

47

Issue

1

Recommended Citation

Wennerstrom, Ashley; Sugarman, Meredith; Haywood, Catherine G.; Jindal, Dakshu; and true, Gala, "Roles and Responsibilities of Community Health Workers in Louisiana Medicaid Managed Care Organizations" (2024). School of Public Health Faculty Publications. 345.
https://digitalscholar.lsuhsc.edu/soph_facpubs/345
10.1097/JAC.0000000000000483