Patient-Centered Communication in Audiology Care
Location
LSU Health Sciences Center - New Orleans
Event Website
https://alliedhealth.lsuhsc.edu/admin/sahpresearchday.aspx
Document Type
Event
Start Date
8-4-2024 1:25 PM
End Date
8-4-2024 1:40 PM
Description
Introduction: Patient-centered communication plays an important role in the quality of clinical care. It is associated with improved patient outcomes and adherence to intervention (e.g., Street et al. 2009). It is also a powerful predictor of patient satisfaction (Jackson et al. 2001). According to Stewart and colleagues (2014), patient-centered communication is a holistic approach that involves four interactive elements of communication: (1) Exploring health, disease, and illness experience, (2) Understanding the whole person, (3) Finding common ground, and (4) Enhancing patient-provider relationship.
Purpose: Limited research has studied patient-centered communication in audiology care. The purpose of this study is to examine patient perception of audiology providers’ communication, and its impact on patient satisfaction.
Methods: Patients visiting the Speech and Hearing Center at the University of South Alabama were recruited for this study. Subjects completed two sets of questionnaires immediately following their visit to the audiologist. Using these survey instruments, various dimensions of patient-centered communication and satisfaction were assessed. Specifically, the instruments included the Revised Patient Perception of Patient Centeredness (PPPC-R) and the Patient Satisfaction Questionnaire (PSQ-III).
Results and Discussion: Consistent with the body of literature, the preliminary analysis of our pilot data (n=9) indicates a significant link between patient-centered communication and patient satisfaction. As anticipated, the utilization of patient-centered communication behaviors by the audiologist improved patient satisfaction with the provision of care. The findings of this study provide an opportunity for reflection and highlight the specific communication behaviors that could improve patient satisfaction with audiology services.
Recommended Citation
Jan, Sumer and Rishiq, Dania, "Patient-Centered Communication in Audiology Care" (2024). School of Allied Health Professions Research Day. 46.
https://digitalscholar.lsuhsc.edu/ahrd/2024/2024/46
Patient-Centered Communication in Audiology Care
LSU Health Sciences Center - New Orleans
Introduction: Patient-centered communication plays an important role in the quality of clinical care. It is associated with improved patient outcomes and adherence to intervention (e.g., Street et al. 2009). It is also a powerful predictor of patient satisfaction (Jackson et al. 2001). According to Stewart and colleagues (2014), patient-centered communication is a holistic approach that involves four interactive elements of communication: (1) Exploring health, disease, and illness experience, (2) Understanding the whole person, (3) Finding common ground, and (4) Enhancing patient-provider relationship.
Purpose: Limited research has studied patient-centered communication in audiology care. The purpose of this study is to examine patient perception of audiology providers’ communication, and its impact on patient satisfaction.
Methods: Patients visiting the Speech and Hearing Center at the University of South Alabama were recruited for this study. Subjects completed two sets of questionnaires immediately following their visit to the audiologist. Using these survey instruments, various dimensions of patient-centered communication and satisfaction were assessed. Specifically, the instruments included the Revised Patient Perception of Patient Centeredness (PPPC-R) and the Patient Satisfaction Questionnaire (PSQ-III).
Results and Discussion: Consistent with the body of literature, the preliminary analysis of our pilot data (n=9) indicates a significant link between patient-centered communication and patient satisfaction. As anticipated, the utilization of patient-centered communication behaviors by the audiologist improved patient satisfaction with the provision of care. The findings of this study provide an opportunity for reflection and highlight the specific communication behaviors that could improve patient satisfaction with audiology services.
https://digitalscholar.lsuhsc.edu/ahrd/2024/2024/46